The client wanted to rebuild a hospital staffing platform into a reliable, real-time system supporting multiple clinical roles, shift types, and workflows. The goal was to replace paper-based processes, improve data accuracy, and streamline access for fast-paced, unit-level decision-making.
As UX Designer, I assisted with discovery workshops, mapped user personas and flows, delivered end-to-end wireframes, mockups, and an interactive prototype, and supported light product branding efforts.
Role:
UX Designer
Industry:
Healthcare
Tools Used:
Sketch, InVision
“There is a fear that the information in [the current system] isn't accurate ” – Charge Nurse, during a Vision workshop
“When I make updates in Kronos, it takes awhile to reflect in [Name of Staffing System]. I wish that could happen automatically” – Clinical Director, during a user interview
Discovery & Research
Facilitated onsite discovery workshops to capture goals (speed & accessibility, mobile capabilities, data accuracy), challenges (unit-specific needs, sync delays), and success metrics (load time, accuracy, ease of use, trust, multi-device access).
Conducted contextual inquiries and journey mapping by shadowing daily workflows to identify manual workarounds and breakdowns.
Created detailed user flows for each persona: Central Staffing, Clinical Director, Charge Nurse, and POC Nurse.
Collaborated with Product and Engineering leads to audit the existing system and help ensure the new system architecture and UX roadmap was technically feasible and aligned to business priorities.
Solution Vision Statement
"[The Hospital Staffing System] is an interactive web application for managing hospital staff based on patient census and acuity. The trusted system provides real time, accurate data via the intuitive and easy to use interface, empowering the staff to make informative decisions to keep patients safe."
Research Findings
Users needed instant visibility of staffing levels and patient acuity to make confident decisions.
Real-time syncing with Kronos was non-negotiable to eliminate manual reconciliation.
Staff required mobile/tablet access so they could update and view schedules on the move.
Role-based dashboards emerged as critical: each clinical role had unique, high-priority data points.
Design & Prototyping
Developed a role-based dashboard framework that surfaced only the most relevant metrics for each user group.
Created wireframes covering critical flows: login/logout, staff assignment, shift updates, and exception handling.
Designed high-fidelity mockups and iterated based on stakeholder feedback via an InVision prototype.
Defined initial branding components like color palette, typography, and a simple logo to foster user trust and clarity.
